FAQ
What is Honkai Shop?
Honkai Shop is an online store that sells official and fan-made peripheral products related to the popular game Honkai: Star Rail. We offer a wide range of products, including keychains, badges, acrylic stands, acrylic blocks, and more.
Are all the products on Honkai Shop official?
No, we offer both official and fan-made products. Our official products are all from miHOYO's official flagship store, so please don't worry about their authenticity.
What payment methods do you accept?
We accept paypal payment. Your bank details will not be communicated to us. All payments are protected by our 128-bit SSL-encrypted payment processor.Please rest assured to pay.
How long does it take to process and ship an order?
We typically process orders within 2-3 business days. Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping usually takes 15-28 business days, while expedited shipping can take 8-15 business days.
What is your return policy?
We want you to be completely satisfied with your purchase from the Honkai Shop. If you are not satisfied with your product for any reason, you can consult us for after-sales service within 30 days after delivery. Please see our returns and exchanges page for more information.
Can I cancel or change my order after it has been placed?
We do not accept chargebacks from any individual who wishes. If you need to make changes to your order after placing it, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to orders that have already been processed and shipped.
How can I contact Honkai Shop if I have a question or concern?
You can contact us by email at support@honkai.shop or by using the Contact Us form on our website. We aim to respond to all inquiries within 24 hours.